Technical support

We offer non-stop personalized technical support tailored to your needs for project management solutions you use.


FIA INTEGRA Primavera

Offers high quality technical support by: email and web help desk.

The support services we offer are: receiving the call, reporting incidents, tracking incidents, resolving the problem, troubleshooting, installing and operating support for end-users. We are focused on minimizing disruption to critical systems by putting them back into operation in the shortest possible time.

Benefits:

  • Helps keep systems running at maximum efficiency with a dedicated team of experts;

  • Stimulates efficiency and innovation in business by directing internal resources to core business;

  • Support your unique needs by offering flexible options in choosing services;

  • Helps reduce costs associated with supporting a complex IT environment.

Deliverables:

  • Scripts, patches, fixes;
  • New product and technology versions, including general maintenance versions, communicated on selected functionalities, and documentation updates;

  • Program update and/or upgrade, if available;

  • White papers, technical documentation and bulletins, alerts, frequently asked questions and knowledge bases;
  • Product and solution installation.

Technical support: